Monday to Friday: 8:00am – 3:00pm (office hours — not open to the public)
Saturday: 9:00am – 12:00pm — booked fittings only (book here)
Sunday: 10:00am – 12:00pm — booked fittings only (book here)
Collections: by appointment only (please call +44 333 09 15 800 to arrange)
Orders are dispatched Monday to Friday only — we don’t dispatch on weekends. Orders placed before 3:00pm on a working day are processed the same day; anything after is handled the next working day.
International Orders: All international orders are subject to local customs import duty tax. Please bear this cost in mind – customs will not release your delivery until it is paid.
If for whatever reason you wish to return your order we offer a full 30 day money back guarantee:
The postage and safe return back to us is your responsibility. So Please ensure you inform us first and send all returns via Recorded Delivery – Tracked & Signed, as refunds can only be processed once the goods are safely received and inspected.
Your satisfaction is our top priority. We aim to respond to all enquiries during our opening hours (Monday to Friday, 8am–3pm), and will return any missed calls on the next working day.
